Deleting your VProfi account
You can delete your account and the data linked to it in two ways: inside the app, or by email if the app is no longer installed.
Option 1. In the app
- Open the VProfi app and sign in with your phone number.
- Tap Settings in the bottom menu.
- Scroll to the bottom of the page.
- Tap Delete account, below the “Sign out” button.
- Read the warning, tick the confirmation, enter your account password and tap the red Delete account button.
The account is closed immediately: sign-in stops working, notifications are switched off, and the profile no longer takes part in shift matching.
The same can be done in the web office at cabinet.vprofi.kz — the Settings screen there is identical.
Option 2. By email, without the app
Write to info@vprofi.kz with the subject “Account deletion” and state the phone number the account is registered to. We reply within 3 business days and close the account once we have verified that the request comes from its owner.
What is deleted and what is retained
| Data | What happens to it |
|---|---|
| Account access, sign-in to the app | Closed immediately upon deletion |
| Device identifier used for push notifications | Deleted immediately |
| Profile photo | Deleted within 30 days |
| Files of work-clearance documents (identity document, health record, clinic certificates, criminal-record certificate) and the data extracted from them — your name, IIN, document number | Deleted within 30 days. What remains in the records is a service entry about the check itself: document type, status, validity date and technical marks — without the file and without the data taken from it |
| Email address, saved sessions, internal notes about you, your in-app notifications | Deleted within 30 days |
| Home address and last known location used to offer nearby shifts | Deleted within 30 days |
| Messages, photos and voice notes in chats | A shift chat closes one day after the shift ends and is deleted 30 days after that. A chat with the agency closes when the link is terminated, a chat with support closes when the account is deleted; both are deleted 30 days later |
| Surname, first name, phone number, IIN (individual identification number), profession and bank details for payouts | Retained for as long as the documents that contain them: acts of services rendered, payout registers, payment orders, tax reporting. The period is the one required by the accounting and tax legislation of the Republic of Kazakhstan — at least five years. After that they are deleted or anonymised |
| The documents themselves: acts, invoices, settlements, history of services provided | Retained for the same period — at least five years |
Why some information stays. Your name, IIN (individual identification number) and bank details are not a separate profile — they are the content of documents that have already been signed: without them an act of services rendered and a payout register stop being valid records. The law requires us to keep them together with the accounting reports, and neither we nor the other party to the contract may delete them on request. Access to them is closed: they are used only for accounting and at the request of government authorities. The rest — the photo, medical certificates, location data, chats, contact details — is deleted.
What also stays in the records of services provided: ratings and reviews of the work, check-in and check-out marks at the site, entries in internal logs about administrator actions. These belong to the shift history, not to your profile, and are kept together with it.
If something goes wrong
Write to info@vprofi.kz or to support at support@vprofi.kz and we will help. More about how we handle data: privacy policy.